This Refund & Cancellation Policy applies to subscriptions to Marketiflo, operated by Pinnacle Partners Alliance Ltd.
You may cancel your subscription at any time from your account settings. Cancellation stops the next automatic renewal. Your plan and access continue until the end of the current paid period; it is not cut off immediately.
Subscriptions are billed monthly in advance. Because access continues to the end of the paid month after cancellation, we do not generally refund the unused portion of a current billing month. If you believe your circumstances warrant a refund (for example, a billing error or a service failure on our side), contact us and we will review it in good faith.
The Free plan requires no payment and does not convert to a paid plan automatically; you choose to upgrade. If we offer a paid trial in future, its conversion terms will be stated clearly at sign-up before any charge.
If a renewal payment fails, we retry over a grace period. During this time your account may become read-only. If payment is not resolved, the subscription is paused; you can restore it by updating your payment method. No new charge succeeds until a valid payment is made.
Upgrades are charged immediately for the new plan. Downgrades take effect at your next billing date, and you keep your current plan until then; downgrades do not generate a refund for the current period.
Email [email protected] with your account email and the reason. We aim to acknowledge within a few business days. Approved refunds are returned to your original payment method; processing times depend on your bank and card provider (typically several business days).
If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Contact: [email protected].